Comprehensive Complex Care services
At BigSteps, we provide specialized care services designed to meet the unique needs of children with complex medical conditions and their families. Our services range from long-term residential care to emergency respite support, all delivered with the highest clinical standards in a warm, home-like environment.
Tracheostomy Care
Our experienced team provides 24/7 tracheostomy care in a safe, nurturing environment.
In-Home Care
We provide tailored care for children living with neurological conditions such as cerebral palsy, epilepsy, and developmental disorders.
Medication Management
We ensure every child’s medication routine is followed safely and accurately. Our team handles complex prescriptions with care, preventing errors and supporting the child.
Crisis Intervention
Our crisis intervention service provides immediate, short-term placements for children with complex medical needs, ensuring stability during times of crisis
Planned Respite
Our planned respite services give families the chance to rest, recharge, and attend to life’s other demands—knowing their child is in expert hands.
Healthcare Recruitment
We connect families and care providers with highly trained professionals who specialize in complex pediatric health. Whether for short-term cover or long-term placement.
Emergency Support
Our emergency support service offers, temporary care for children with complex medical needs helping families with sudden gaps in caregiving.
Admission Process
Initial Contact
Contact our team to discuss your child's needs and our services
Assessment
Comprehensive assessment of care requirements and family needs
Care Planning
Development of individualized care plan with family input
Team Introduction
Meet the care team who will be supporting your child
Transition Support
Gradual introduction process to ensure comfort and familiarity
Ongoing Review
Regular review and adjustment of care plans as needs evolve
frequently asked questions
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Q. What ages do you serve?
We provide care for children aged 0-18 with complex medical needs.
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Q. What types of conditions do you specialize in?
We specialize in ventilator dependency, tracheostomy care, PEG feeding, neurological conditions, and other complex medical needs requiring 24/7 skilled nursing support.
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Q. Do you offer emergency placements?
Yes, we provide crisis intervention and emergency respite services with 24/7 availability for urgent situations.
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Q. Are you regulated and licensed?
We operate under full regulatory compliance and are working toward CQC registration to ensure the highest standards of care.
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Q. What is your staff-to-child ratio?
We maintain appropriate staffing levels based on the acuity of care needed, often providing 1:1 or 2:1 care depending on individual requirements.